Call Center Customer Service Representative

About SunnyDays Therapy:
The future is bright with SunnyDays Therapy! SunnyDays Therapy is a growing pediatric clinic offering Speech Therapy, Occupational Therapy and Physical Therapy services. We are here to grow minds, bodies, and spirits by providing therapy services that address children holistically and in a nonjudgmental manner. We strive to continually improve our state-of-the-art treatment techniques and to create a practice model that both parents and therapists love. We value honesty and creativity, and we respect the clients, therapists, partners, and community we serve.

Why Join Our Team:

• Unique work environment where each team member is valued and supported to do their best work
• We promote flexibility and embrace work/life balance
• We are expanding fast with many opportunities for professional growth
• Our amazing company culture – team members genuinely care about each other and have fun together!
• Our clients love us

Our Locations:
Call Center Customer Services Representatives will work from our Monticello clinic.

Schedule:
We can be flexible and will work with you to determine a schedule that best meets your needs, and the company’s needs! Part-time and full-time options available Monday through Saturday.

Call Center Customer Service Representative Position Summary:
As a Call Center Customer Service Representative, you will be responsible for ensuring exceptional customer service through high-quality communication via phone or email.

Key Responsibilities:

• Answer incoming calls on a multi-line system, and either direct the caller to the appropriate party or handle caller’s request with exceptional customer service; take and retrieve messages.
• Multi-task general call center duties including but not limited to receive, scan, and distribute appropriate client paperwork, faxes, perform preliminary insurance benefit checks, and process release of information.
• Efficiently manage the new client intake process.
• Manage schedules in line with client needs and therapist availability.
• Initiate contact with clients to reschedule appointments and notify therapists of schedule changes as needed.
• Be a privacy ambassador to ensure client confidentiality in accordance with HIPAA regulations.

Salary and Benefits:
We offer a starting base salary of $16.00 to $18.00 per hour with additional monthly individual and team bonuses and annual performance-based increases. We also offer a competitive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Short Term Disability
• Retirement Plan
• Paid Holidays
• PTO
• Referral Program
• Student Loan Repayment

Qualifications:

• Strong computer skills using Microsoft Office products
• Strong verbal and written communication skills
• Ability to adapt quickly to change
• Previous experience in a medical office or call center environment
• Associate degree (preferred)
• Customer service experience (preferred)
• Medical terminology experience (preferred)

Physical Requirements:
This job operates in a professional office environment and regularly spends long periods sitting and using office equipment and computers. Tasks are repetitive using hands, fingers, and arms, headphones, speaking clearly and listening actively, occasionally lifting 5-10 pounds.
SunnyDays Therapy is an Equal Opportunity Employer.